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Inflight Crew - Jamaica NY
Company: JetBlue Airways
Location: Jamaica, NY
Posted On: 11/04/2009
Position Summary:
Inflight Crewmembers are the ambassadors of the JetBlue Experience, delivering high-quality care to JetBlue Customers on every flight. Inflight Crewmembers are responsible for both Safety and Service in the aircraft cabin. They function effectively in a fast-paced, multi-tasking work environment, oftentimes during non-traditional working hours. In times of irregular operations, the Inflight Crewmembers are the key ingredient in mitigating Customer dissatisfaction, and thus serve as a very visible JetBlue Representative in diverse and challenging situations.
Essential Functions
-Provides and promotes the various components of our Inflight product, including beverage and snack service, and onboard product sales
-Responds to a broad range of in-flight emergencies
-Assists Customers with lifting carry-on bags into overhead bins and assists disabled Customers with mobility
-Provides outstanding customer service consistently
-Performs various duties as outlined in the Flight Attendant Manual
-Continuously stays connected to the Company by reading e-mail, paper mail, and intranet communications
-Provides high quality service in diverse operating situations
Knowledge, Skills, and Abilities:
-Basic computer knowledge
-Able to make decisions and solve problems independently and creatively
-Able to remain calm in a demanding, fast-paced work environment and take control in unexpected situations
-Able to function effectively with limited hands-on supervisory guidance
-Able to read and comprehend guidance as found in required manuals
-Adherence to JetBlue Inflight Crewmember Uniform Appearance Standards
-Able to make sound decisions quickly
-Able to work as a team to deliver the JetBlue Experience
-Excellent verbal and written communication skills
-Possess a strong passion for quality customer service
Working Conditions:
Equipment:
-Aircraft emergency equipment (including fire fighting and evacuation)
-Aircraft medical equipment
-Aircraft interphone system
-Cashless cabin handheld device
-Hazardous materials kit
-Drink trays/snack baskets
-Galley equipment
-Computer and other office equipment
Work Environment:
-Non-traditional work hours, shifts cover flight schedule which operates twenty four (24) hours a day, seven (7)days a week. Must be available to work any schedule.
-Away from home for up to six (6) consecutive days
-Irregular operations occasionally cause extended work days
Physical Effort:
-Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently. (Heavy)
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by the Crewmember(s) assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of individuals in this position. Position Expectations may be subject to change as the needs of the organization changes.df-lj More...
Experience
Minimum Qualifications:
-High School Diploma or General Education Development (GED) Diploma
-Able to read, speak, write, and understand the English language
-Successfully complete JetBlue Airways Inflight Training Program, including Initial Training and Annual Continuous Education Programs
-At least twenty (20) years old
-Vision corrected to 20/20
-Two (2) years customer service experience
-Able to lift fifty (50) pounds from floor to above the shoulders
-Able to reach six feet three inches (6Á’3Á”) without shoes
-Able to be away from home for up to five (5) nights and six (6) days in a row
-Currently in possession of a valid Passport with the ability to travel in and out of the United States on a frequent basis
-Able to relocate to within one-hour driving time of assigned domicile
-Able to work varying schedules including reserve duty, weekends, evenings, holidays, and last minute drafting
-Regular attendance and punctuality
-Organizational fit for the JetBlue culture, that is, exhibit the JetBlue values of Safety, Caring, Integrity, Fun and Passion
-Well groomed and able to maintain a professional appearance
-Pass a ten (10) year background check, pre-employment drug test and criminal history records check.
-Legally eligible to work in the country in which the position is located
-When working or traveling on JetBlue flights, and if time permits, all capable Crewmembers are asked to assist with light cleaning of the aircraft
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